Why subscribe?

Your customers are the key to growing your business, not your technology. Hear me out. You could have the hottest tech, but if your customers are not delighted by the experience of purchasing your product or service, you risk churn to a “good enough” alternative.

I’ve spent nearly two decades learning to empathize with all types of customers: end users, businesses, and internal stakeholders ranging from R&D and Sales to the Executive Team. Learning their pain points has allowed me to solve challenging problems with market leading products in different industries.

More recently, I have built a high performing product management team that embraces a common set of customer-centric principles that invites the rest of the company to participate in understanding and solving customer problems.

By leaning on a combination of deep empathy, structured collaboration, and continual improvement, I drive profitable revenue growth for my company. I want to share my experience and expertise so help aspiring product managers and future CX leaders make delightful products and experiences.

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